Overview

At Corriereespresso, we value transparency, trust, and customer satisfaction. Our refund policies are designed to ensure fairness, accountability, and protection for all clients using our logistics and VIP shipping services.
Refunds may apply to specific service deposits or fees such as insurance deposits, customs clearance deposits, or FDA approval fees. Each refund request is carefully reviewed and processed according to our service conditions.

Shipment Update – FDA Approval Requirement for VIP Discreet Packaging

At our logistics company, we are committed to ensuring that all shipments are processed securely and in compliance with international shipping standards.

Certain packages that require VIP Discreet Packaging may also need FDA (Food and Drug Administration) approval to ensure smooth transit and to avoid inspection-related delays during the shipping process.

Please note:

An FDA approval fee may apply to shipments requiring discreet or special packaging.

This approval must be completed prior to dispatch in order to proceed with final delivery.

Customers will be promptly notified if their shipment falls under this category.

We kindly ask all clients to cooperate with these procedures to ensure timely and secure delivery of their items. Should you have any questions or require clarification regarding the FDA approval process or related fees, our customer support team is always available to assist.

Thank you for your understanding and trust in our logistics services.

Discreet Package Insurance Policy

We offer a Discreet Shipping Option for customers who value privacy and secure delivery. These shipments are handled under our VIP logistics program, which ensures the highest level of confidentiality, careful handling, and priority delivery.

Before any discreet package can be dispatched, an insurance deposit is required. This refundable deposit ensures that your shipment is fully protected against loss, theft, or damage while in transit. The amount of the deposit will be clearly stated during checkout or in your confirmation notice.

Why an Insurance Deposit Is Required

Discreet packages are classified as premium shipments that receive special handling and exemption from standard inspection processes to guarantee privacy. The insurance deposit serves two main purposes:

• To cover the package’s full value in the event of loss, theft, or damage.
• To guarantee a refund to the customer upon confirmed delivery of the package.

Many shipping providers offer limited or “contingent” freight insurance that only applies under certain conditions or depends on carrier liability. Our policy provides direct coverage for discreet shipments without such limitations, ensuring our customers receive maximum protection and peace of mind.

Refund Policy

Once your insured package has been successfully delivered, your deposit will be fully refunded. You will receive a unique refund code after payment, which will be required to process your refund. Please keep this code safe until your refund has been completed.

For questions or assistance, please contact our live support team before completing your insurance payment.

Live Animal & Custom Package Policy

At our logistics company, we understand that live animals are more than just cargo — they are family. We take pride in ensuring that all live animal shipments are handled with the highest level of care, safety, and professionalism. Whether you are relocating a beloved pet or transporting other live species, we treat every animal with the same compassion and respect we would give our own.

We also recognize that travel and customs processes can be stressful for both owners and animals. Our team works closely with the relevant governmental authorities to make the clearance process as smooth and efficient as possible.

Customs Clearance & Fees

All international or intercity shipments must go through a standard verification and customs clearance procedure before final delivery to the recipient’s address. Occasionally, a shipment may be placed on hold pending the payment of mandatory customs fees required to complete clearance.

In some cases, a refundable customs fee is applied. This fee covers the issuance of communal and fiscal customs stamps, which are essential for legal clearance and to prevent additional taxes or future surcharges on the shipment.

Each Communal Stamp: 250€

Each Fiscal Stamp: 250€

Total Required (4 Stamps): 1000€

Once the shipment is successfully delivered, the refundable portion of this fee will be processed and returned to the client.

Important Notice

A confirmation and refund code will be sent to your registered email address once the payment is verified. We sincerely apologize for any inconvenience this process may cause and appreciate your understanding and cooperation as we work to ensure the safe and timely delivery of your shipment.

Our goal is to provide every client with the highest quality service and transparency throughout the shipping process.

Refundable Deposits Overview

Some shipments—especially those under VIP Discreet Packaging, Live Animal Transport, or Custom Clearance Services—require refundable deposits or fees. These payments help ensure compliance with regulatory procedures and protection of your shipment during transit.

Refundable deposits include:

Insurance Deposit for discreet or VIP packages.

Customs Clearance Fees (communal and fiscal stamp deposits).

FDA Approval Fees for packages requiring official inspection clearance.

Each refundable payment will be clearly indicated in your invoice or payment confirmation message.

Refund Process

Once your shipment has been successfully delivered and verified by our logistics team:

You will receive an official refund code (sent to your registered email).

Refunds are then processed using your original payment method.

Refunds typically take 3–7 business days to appear in your account, depending on your bank or payment provider.

If your delivery status is confirmed and verified, the deposit or refundable fee will be returned in full.

Discreet Package Insurance Refunds

For customers selecting VIP Discreet Shipping, a refundable insurance deposit is required before dispatch.
This deposit provides full coverage in case of loss, theft, or damage during transit.

Refund Conditions:

Your deposit will be refunded once delivery confirmation is complete.

A refund code provided at checkout or via email must be presented.

Refunds will be issued to the same payment method used during checkout.

If a shipment is delayed or interrupted due to unforeseen circumstances, our support team will assist you in initiating your refund promptly.

Customs Clearance Refunds

Certain international or intercity shipments may require payment of customs clearance fees before release and final delivery.
These fees cover:

Communal Customs Stamps: €250 each

Fiscal Customs Stamps: €250 each

Total Required (4 stamps): €1,000

Refund Conditions:

Once delivery is completed and confirmed, the refundable portion of these fees will be processed.

A confirmation and refund code will be emailed after verification of your payment.

FDA Approval Fee Refunds

Shipments that require FDA (Food and Drug Administration) clearance for VIP or discreet packaging must obtain approval prior to dispatch.
An FDA approval fee may apply.

Refund Conditions:

If your shipment does not require FDA verification, or if it is canceled before approval, the fee will be refunded.

Refunds are issued within 5–10 business days upon confirmation.

Exceptions

Refunds may not be granted in the following cases:

Shipments canceled after dispatch.

Incorrect payment or missing refund code.

Non-compliance with regulatory or customs requirements by the client.

Delays or losses caused by incomplete or inaccurate shipment information provided by the sender or recipient.

How to Request a Refund

To request a refund, please contact our Refund & Billing Department with the following details:

Full Name

Shipment Tracking Number

Refund Code (if applicable)

Proof of Payment

Email: mail@corriereespresso.site
Live Chat: Available on our website 24/7

Final Note

Corriereespresso is committed to maintaining transparency and protecting our clients’ interests at every stage of the logistics process.
We thank you for your trust and cooperation as we continue to deliver safe, efficient, and secure transport services worldwide.